Refund policy

Cancellation Policy

  1. To cancel your order, simply send an email to support@apira.in or our whatsapp before the order is dispatched.
  2. If you cancel a Prepaid International order, a 5% exchange fee will be deducted from the total order value, with the remaining balance refunded to your original account.
  3. Orders that have been dispatched from our warehouse cannot be canceled/altered under any circumstances.
  4. In rare instances where we are unable to fulfill your order due to stock unavailability for over 30 working days, the full amount will be refunded to your original payment method, and we will notify you via email.

Rejection at Final Destination

  1. It is the responsibility of the customer to provide correct details for delivery while placing the order and to be available at the delivery location to ensure a hassle free delivery.
  2. If an order is rejected during delivery, it will be canceled upon return to our warehouse.
  3. For prepaid domestic orders, a refund will be initiated after deducting Rs 150 as courier charges and Rs 150 as restocking fee, with the balance refunded to the same payment instrument within 7-10 business days.
  4. Alternatively you can request us to reship the order by paying a nominal shipping fee.
  5. COD orders will also incur above mentioned costs, with Reward points deducted from the customer's account.
  6.  Please note that any partial COD amount charged at the time of purchase will not be refundable if the order is cancelled by the customer or not accepted at the time of delivery.

 

Return Policy

  1. Returns are accepted only for defective/damaged or different product received by the customer when notified within three days of delivery.
  2. Please contact us at one of our support channels within 72 hours of delivery to initiate the return process with supporting video/images.
  3. It is advised to record a package opening video to support your claim without which we wont be able to accept your claim.
  4. If your claim is accepted, we will arrange a reverse pickup, and upon inspection at warehouse, we will process your replacement at no additional cost.
  5. Damages resulting from negligence or incorrect application are not covered under the Returns Policy.
  6. Although we only use natural ingredients in our formulation, we cannot process exchanges or returns for allergies/skin reactions, dislikes of fragrance, or color variations. (The scent and color of organic ingredients may vary due to environmental and soil conditions.)
  7. We strongly recommend checking the ingredients list for known allergies and performing a patch test before use to detect any unknown allergies.

 

Out-of-Stock Items

We apologize for any inconvenience caused. Please check the availability at a later date.